Customer Care > FAQS

Frequently asked questions

Q.      Should I be concerned if my chair makes loud clunk noised when I raise and lower the footrest?

A.      The noise is naturally made by the lever disengaging the 18 position ratchet and is nothing to be concerned about. To reduce the noise, lean back while lowering the footrest to take pressure off the ratchet system.

Q.      My handle has come loose. What can I do?

A.      From time to time the handle can work loose. To tighten, use a size 3/16 inch Allen key and turn the grub screw in the bottom of the handle clockwise until tight.

Q.      The back of my chair is squeaking or not go on straight. What can I do?

A.      The back on LA-Z-BOY recliner need to be locked in place properly. Please see  instructions provided for direction. This is the most common reason for a squeaking back. If the back continues to squeak after following the instructions,  please contact  the store from which the chair was purchased.